So yesterday I went to get my legs waxed, and a month ago I sold the lady who does my pins an old computer - for her kid. She'd put it in her daughter's bedroom and - lo and behold - I quote:
"It's just getting worse and worse, I nearly threw it out of the window today. It takes an hour to load, the dvd's broken, the broadband is slow and the AOL man said the machine wasn't fast enough to upgrade, and my daughter can't use Ask Jeeves any more, or Google. They're safe to use, aren't they?"
I had a look - updated their virus checker, and set to scan. One hour later, and 1765 known virii, three trojans, two worms and one 'backdoor' - there on the screen for all to admire. It was horrific.
Serves as a reminder for a few things. How intrinsically broken Windows is. How some novice users believe results from sites via Ask Jeeves will automatically be safe. They didn't know to regularly run virus checkers or how to update them. They didn't know screensavers could be dodgy. In essence - how unbelievably vulnerable people can be. Of course you only have to learn the hard way once, but that poor machine is going to have to be completely stripped, and if I weren't around to do it for them they'd be at least twice the price of the machine out of pocket to pay a computer plumber.
In a fairly unrelated note, but still about users - a work conversation recently descended into a near argument over 'existing' users and not-yet-attained users, and how perhaps trying to attract the n-y-a users could upset the existing users. What was really interesting is that on analysis of the data, the existing users who are vocal in this instance are approximately 4% of the total. Who knows what the other 96% want, but I'll bet it's necessarily the same thing.. worth remembering when thinking about your current user feedback.
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