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February 13, 2007

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steve

ok Did you get an error code?

If you installed the game and you got an error code please click here: list of TRONJI WORLD error codes
What is TRONJI WORLD?

TRONJI WORLD is an online colourful 3D computer game for PC. You will need to download/install the game on your PC and connect to the TRONJI WORLD using your broadband internet connection. The TRONJI WORLD game is massively multiplayer, meaning you can play along with your friends in the same online world.
What system requirements will I need to run TRONJI WORLD?

TRONJI WORLD works on PCs, and needs Windows to run. As a minimum you will require:

Windows XP with service pack 3 or Windows Vista with service pack 1, 1.6GHz Intel or AMD processor, 512MB of RAM, 1GB free hard drive space, a broadband internet connection, a 3D graphics card supporting shader model 1.1 or better, and a minimum of 128MB video memory.

Please note: laptop users may have problems as most laptops have limited graphical capabilities.

You will also need to ensure that your firewall does not prevent you from connecting to TRONJI WORLD.
Will TRONJI WORLD run on Apple Mac or Linux computers?

No, this game will only run on PC computers running Windows XP or Windows Vista.
The game will NOT run on Mac OS, Linux, Windows 98, ME or Windows 2000.
I've found a bug/problem with the game, what should I do?

If you find a bug or have a problem with the game please let us know on the message boards.
How big a download is this game?

The initial download is around 350MB. Every time you start TRONJI WORLD it will automatically check for any game updates online which it will download and install for you. For this reason we only recommend that those with an uncapped broadband account download and play this game.
I'm having a problem connecting to TRONJI WORLD what should I do?

1. Make sure that your PC is connected to the internet and that you have a working connection.
2. Check that you are entering your login details correctly; is your Caps lock on?
3. Check that your firewall/security software is not blocking communication to the TRONJI WORLD game servers. This includes Security Suites like Norton, McAfee, Zone Alarm, AVG etc. Or if you're not running extra security software remember to allow any pop-ups from Windows firewall.
Most personal firewalls will present pop-up warnings when the demo tries to connect; the connection should be allowed and you should tick the box to allow and remember the connection rule.
4. Help with Windows firewall can be found online, ask an adult to help you.
5. Run the game in a window (display settings on launcher) so that you can see any firewall messages in the background (Alt+Enter within game).
6. If you are behind a corporate firewall, you will need to ask your IT department to allow the following communication: 2000-2010 UDP Outbound , 10,000 - 11,500 UDP Outbound , Allow: 2501 TCP Outbound (Returning communication will be on 2302 - 2323 UDP Incoming)
My game isn't working properly, what should I do?

You should check that your computer meets the minimum system requirements for TRONJI WORLD. Generally TRONJI WORLD should run on a PC that is less than four years old and has sufficient graphics capabilities for gaming. Minimum spec can be found in this FAQ
The game seems to be running very slowly. What can I do?

1. Make sure that you don't have any other applications running while you try to play TRONJI WORLD.
2. Turn off shadows and HDR lighting in the Display Settings on the game's launcher before you play.
The game graphics are broken and do not display correctly, what should I do?

1. Does your PC meet the minimum spec for graphic/video card?
2. Have you updated your graphics driver in the last 6 months? It is recommended that you install the latest graphics driver for your video card. The best place to find new drivers for your computer is the manufactures' support website, for example Dell, HP or Samsung. Or if you have added a graphics card to your system and know the model number some useful places to try on the ATI or NVIDA site, but you will need an adult to help you check.
Help for Parents

Since TRONJI WORLD is a downloadable .exe game we ask that children check with an adult before installing it on a computer.

Here is some information to help you decide if you are happy for TRONJI WORLD to be installed:

The game is currently in 'beta' phase. This means that not all aspects of the game have been finished and that some changes may occur to the final product. The game should not cause any harm to your computer. We are looking to gain feedback from this beta trial - so if you, or the child in your care, run into any problems please use the known bugs page to report them.
About the download:
TRONJI WORLD game a is free 350 MB download. TRONJI WORLD works on Windows PCs. We suggest this game is played on a broadband connection with an uncapped download limit - due to the large download size, the fact that the game may need to patch in additional game data at a future date, and that the game continually transfer small amounts of information to help build up the 3D multi-play environment.
About the install:
You may need to provide some help with the install process.
Be sure to check that your PC meets the minimum specification detailed above.
About the game:
TRONJI WORLD is a multiplayer game which takes place within a virtual world. Children can explore the world, carry out missions and play games. The game provides children with a safe way in which to talk to their friends online. They can only talk to each other using predefined words and emoticons which they select from a list. Only children who are signed in to CBBC are able to download TRONJI WORLD. TRONJI WORLD has a moderated message board where children can talk about the game.

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