I've had two things happen computerwise recently (don't have much luck with them, do I?). My laptop had HD failure and shipped with its Bluetooth chip missing, and my PC died horribly after a restart.
Long story short: Sony sent out an engineer who replaced the parts, but didn't put my machine back together properly, and now won't send out someone again because I've had my quota of home visits. Yep, even though their work was shoddy, and even though I paid an extra 300 bucks for an extended policy. I also had to bribe the engineer to let me keep my dead HD, because otherwise Sony's policy is to keep it (and all the data!) - because a customer shouldn't get a replacement drive for free.
Wired2Fire, however, the perky gaming rig chaps back in England, received news of my PC error (RAM failure, it is), and sent me this:
Hello Alice,We will require both memory sticks back, the easiest way is if I send a replacement and then when it arrives you put the old 2 sticks in an envelope and send back. If we wait for your memory to arrive you'll be a few weeks without a working computer, so I'll send ours first.
Bloody hell, isn't that just lovely? Not only are they sending me two sticks, and to America without quibble, they're sending them sight unseen of the borken ones.
Thanks W2F! And Sony -
you know where you can shove it
I just got a phone call from Sony seniors, saying they'd be happy to fix the problem after all!
Working for a very big company, I know what it's like to be part of something that can behave like a machine, but it's never nice to be on the receiving end when it goes wrong.
Luckily for me, the BoingBoing Effect is at work here. I love teh internets. Funny route to have to go to get something sorted, but as they said, it's pointed out holes in the system which people will go and fix. Thanks to Cory for posting, and cheers Sony for listening. I'm happy.